READ CAREFULLY

DELIVERY TIME-

We ship most orders by UPS Ground service for delivery within the USA (Lower 48 states and DC).  We use multiple warehouses from around the country.  Delivery times are usually no longer than 5 business days.  If a delivery time exceeds 5 business days, please contact us immediately.  We will contact the shipper to request a trace of the package.  Please remember that we are NOT the shipping company. We will do everything in our power to work with the shipper to locate your package so that it can be delivered to you. However, if the package is lost, we will have to process a lost shipment claim with the carrier.  Usually this process takes about 7-10 days.  We do not GUARANTEE delivery time.  We must follow the procedures and rules outlined by the shipper with regards to lost or misdirected packages. Please also remember that weather conditions and other unforeseen circumstances beyond the shippers control can delay a package.

WARRANTY POLICY-

All parts covered by a 1 year warranty from date of purchase.  Warranty does not cover misuse or abuse of product.  Warranty is for replacement only.  NO REFUNDS on installed parts.  We will not be responsible for shipping return costs or labor costs associated with replacing the defective item. 
To process a warranty-

1. Email us at support@oneclickautoparts.com for a return authorization number.

2. Package product securely.

3. Include COPY of original invoice inside package. Write return authorization number on invoice copy.

4. Fill out address label:   OneClickAutoParts.com
                                     Warranty Dept.
                                     3418 Barksdale Blvd Suite B
                                     Bossier City, LA 71112

5. Write Return Authorization Number on outside label of box.

6. Return by the shipper of your choice.  Remember to ask for delivery confirmation. We will not be able to warranty products that do not arrive at our warehouse. Delivery confirmation is your proof.

Once product has arrived, we will inspect to insure that the warranty is valid.  If yes, the replacement part will be shipped as soon as possible via UPS Ground, unless otherwise instructed.  We will pay for ground shipping of warranty replacements within the USA.  We do not pay for shipping of warranty products for customers outside of the United States.  If you want rush delivery, you must pay for the extra charge.

If you (customer) need immediate delivery of the part, the customer will be charged/invoiced for a second unit and will be refunded the value of the part at a later date when the defective product is received and acknowledged as defective under the terms of our warranty policy.  Approved warranties will be refunded within 15-30 days of receipt of product.  Shipping costs will not be refunded.

CORE RETURN POLICY-

If you have been charged a CORE exchange fee on a rebuilt product, you may return the old part (core) to receive a core fee refund under the following conditions:

1. Place old part in the same box that the rebuilt part arrived in. For example, if you receive a Bosch rebuilt alternator in a BOSCH box, return the old core in the same BOSCH box. Cores received without the proper box will NOT be credited because we have to return them to the rebuilders in the same box to receive our credit. Place in larger box if needed and pack well to prevent damage in shipping.
   

2. Part must not be disassembled or damaged in such a way as to make the core worthless.  Part must be the same part as the one that you ordered.  In other words, don’t send us an alternator off your Chevy Pickup to use as a core for your Honda Accord!
   

3. Include a COPY of your original invoice. Make note of the CORE that you are returning.
   

4. Return Authorization Number not required for CORE return.  Address shipment to:            OneClickAutoParts.com
                                 Core Returns
                                 3418 Barksdale Blvd, Suite B
                                 Bossier City, LA 71112 
   
   

5. Return by the shipper of your choice.  Remember to ask for delivery confirmation. We are not able to give refunds for cores that do not arrive in our warehouse. Delivery confirmation is your proof.
   

6. Once received, the core refund is issued within 30 days of receipt. The refund will be credited back to your credit card.
   

7. Cores must be returned within 90 days of purchase date of the rebuilt part. 
   

RETURNS POLICY (Unwanted Parts)-

1. No refunds will be given for merchandise returned without a return authorization number.
   

2. No refunds will be given for merchandise returned after 30 days from receipt of order.
   

3. No refunds on electrical or electronic parts. No exceptions. Warranty only permitted.
   

4. No refunds on parts already installed. (Installed parts may be covered under Warranty Policy)
   

5. Returns parts are subject to a 20% restock fee.
   

6. To receive a return authorization number, contact support@oneclickautoparts.com
    

7. Supply the following details- Invoice Number, Part Number, Reason for Return.
   

8. The customer is responsible for all shipping costs.
   

9. We (the seller) will not be responsible for any labor costs or any other costs associated with the installation of defective or incorrect parts.
   

10. Shipping charges are not refundable.
    

11. Once authorized products are received, a refund will be issued back to your credit card within 30 days.
    

We can only process returns and warranties for products purchased from us. (OneClickAutoParts.com) Please do not return products that were not purchased from us. The return will not be accepted and the parts will not be returned to you. 

 INCORRECT PARTS-  

We strive very hard to catalog every item correctly.  However, with over a half a million parts, occasional errors will occur. If you receive an item that is incorrect for your application or is misboxed or mislabeled, notify us immediately at support@oneclickautoparts.com.  We will try to resolve the problem by supplying the correct item or if necessary the incorrect part may be returned for refund.  WE WILL NOT PAY FOR THE SHIPPING OF THE RETURNED PART.  Please remember that you are paying wholesale direct at some of the lowest margins in the business.  Because of the low margins, some levels of service are not available.  If you need technical assistance or any other information that requires full service from a sales staff, contact our sister company http://www.ClassicAutoSpares.us. The staff at H.D. Rogers and Sons will be able to assist you albeit at a higher price range. The sales staff operates on a commission basis. Please do not call them to ask questions about OneClickAutoParts.com. They are not employed by OneClickAutoParts.com and will not be able to help.

 DAMAGED PARTS-

If you receive a part that is damaged in shipment, please save the part, the box it was received in along with the packing material and contact us immediately at support@oneclickautoparts.com.  We will initiate a claim with the shipper (usually UPS) for the damage and make arrangements to get a replacement part dispatched to you.  Please note that although receiving a damage package and/or product is inconvenient, we will NOT pay for rush shipping to send the replacement.  We will do everything in our power to get the claim processed as quickly as possible but the shipper’s policies and procedures are not in our control.